Tubes and stuff policies
Warranty & Returns
Tubes and other items labeled NOS or New-Old-Stock generally are in their original containers and have never been used. Although they may have been sitting in storage for half a century or more, they should perform according to the manufacturer's specifications. We will open each container and visually inspect each item before shipping. If you receive an item in non-working condition, or it doesn't perform as expected, you may return it to us for a full refund within 30 days of purchase. Simply contact us.
Items that are not labeled NOS are generally not in their original container and are often of unknown provenance. They may or may not have been used, but are in good condition. These items are sold at a discount to similar NOS items, and may be sold as-is. See the individual descriptions for details.
Shipping & Taxes
Shipping is calculated based on the weight of the item. We use US Postal Service Priority Mail with Delivery Confirmation. This will typically cost six to eight dollars for a small number of lightweight items. We can also ship via other methods on request, such as UPS Ground. UPS Ground costs more (about eleven dollars) but you will be able to track the order. We can also ship internationally.
We collect sales tax on items shipped to destinations in the state of Illinois.
Privacy & Security
We respect your privacy and will not share your contact information with outside entities.
Q: Can you provide advice on which tube to buy for a specific purpose?
A: Unfortunately, we cannot provide much advice on your purchase. But our prices are low, and our customer service is otherwise friendly.
Q: Are the items clean and in mint condition?
A: Much of our inventory has been sitting around for several decades and the outside of the boxes may be quite dusty. We try to clean them as best we can. The cardboard boxes are often fragile, and when we open the box to inspect the item before packing and shipping, the box might be torn a bit. Also, the labels on some vacuum tubes smear quite easily upon handling. We try to ship everything in the best condition we can.
Q: Do you buy tubes or other components?
You can send your questions or comments to us at:
You can usually reach us by telephone at: 847-331-1676 during the daylight hours. Leave a message if no one is available to answer your call.
Or you can use this form to submit questions and comments: